hp officejet pro 6978 print carriage cannot move

That was something, I was desperately looking for, thankfully I found this at the right time. The tray underneath it is moving forward and back but then stops under the carriage too high and "locks" the carriage. Plugin its Power cord and then press the Power button to turn on the device. I followed all your suggestions to no avail. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. Hello! Check documents on compatibility, FAQs, upgrade information and available fixes. "They" are not moving back to print and "stuck" on the right hand side. Follow these steps to turn the product on, and then off again, to reset the print mechanism. Check if the paper feeds. Reattach the duplexer to the back of the product. how to physically move the cartridge at the center? How does HP install software and gather data? I checked "troubleshooting" and followed the steps indicated, but the condition of the carriage did not change. @melissajane09. Check that you have the proper cartridge and that it firmly installed. Unplug the unit and physically move the carriage to the center. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move. Service or replace your HP product if the issue persists after completing all the preceding steps. HP's Virtual Agent can help troubleshoot issues with your PC or printer. I wish somebody could help me on this. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Windows 11 Support Center, Finding your Serial Number I am trying to remove the blue cartridge but it's not budging. The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. Service or replace your HP product if the issue persists after completing all the preceding steps. I'm receiving the following error message: "The print carriage cannot move. @rosacampos. Modify your browser's settings to allow Javascript to execute. Does your print carriage stuck on the right of the printer (service station)? Evelyn Schneider, I tried this and it did not work on my Pixma MP980, Jul 28, 2018 by With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Without turning off the product, disconnect the power cord from the back of the product. The opinions expressed above are the personal opinions of the authors, not of HP. Those grooves may be stripped or smoothed down a little or a lot causing it to skip or just spin in place. Press the buttons on each side of the duplexer, and then pull it toward you. I'm talking about. If you are in Asia Pacific, you will be directed to a local service center in If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! Do not remove jammed paper at this stage. Your email address will not be published. Save Money on Printer with Cheapest Ink: 5 important tips! Feliciano Balajadia. Sep 5, 2019 by Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Use the following steps to perform a reset. Put them on top of a clean paper to avoid potential leaks. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. T10 (Big): Long 100 mm for most HP cases When looking at the printer and opening to expose printer head you can take off some screws from the top to take off the right side panel(literally the right side of it) and inside youll see a big white gear. Theres an infamous issue with HP ink printers that many users frequently encounter throughout the life of their device. Officejet Pro 8012 Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print carriage cannot move. If your printer has a rechargeable battery, remove it. Instead, the print carriage is stuck to the right. Theme designed by Papathemes. Suite Y I love the Canon for photos, but it always cuts off the bottom of every regular document I print. Please I have issue with my HP deskjet 1515. A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . Cartridge carrier will not move to the left. Mines a 9250 and can't move it either, really stuck in there, any other ideas plzzzz?? Gerry Schroeter. Hello Etan! By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! The opinions expressed above are the personal opinions of the authors, not of HP. from the printer. Perform the following tasks in the order given. Unplug the Power cord from the electrical outlet. Unplug the power cord from the power source. the cartridge holder will not move into the space to install the cartridges. No return/refund I am a senior and now I have to lug this back to the store! What to do if your printer prints blank pages? Reconnect the power cord to the back of the product. Fixed via another post from another source: Turn the printer off, open the lid and turn the printer on. Inspect from top to bottom for paper shreds that might be holding back the Carriage. I have an HP officejet Pro 9015 and cartridge is stuck on the right side. Instant Ink ready; High yield ink available. All the attention light is blanking when I plug it. Compatible to HP 8000 Series: Save paper and conserve resourcesconsume up to . Tina Long. Check Paper and Check Cartridge lights start flashing. Good luck, Rosa Campos Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. Please help!! HP INSTANT INK, HP+ PLANS: INK AND TONER. The print carriage cannot move. I cannot physically pull them over. Epson printers are known for their reliability and efficiency, but like all technology, they are pro How to fix & put in ink cartridge ? Then by hand move the print head (cradle) by hand. It sounds like the cartridge is binding the carriage. hi my cannon pixma cartridge keeps sliding to the left and won't return comes with code b203 tried reseting it with every suggestion but keeps coming up with different codes any suggestions would be appreciated cheers les, Apr 1, 2022 by Please make sure that the Paper Trays plastic tab is fixed securely on the retainer slot. Cannot move cartridge, brand new you can just imagine such garbage. Used for white ink. Finding your Serial Number Have you tried all the steps from here? Trying to clear a paper jam from the front of the product can damage the print mechanism. If you have been lucky enough to evade this problem until now, its not a cause for relief. Oct 14, 2018 by Follow these steps to remove and then reinstall the cartridges. Check that you have the proper cartridge and that it firmly installed. Jan 3, 2020 by Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? Like most old printers, the cartridges are large and last. The print carriage cannot move. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. After replacing an ink cartridge, the carriage moved to the right and did not return. Unplug it and try to leave it in an off state for a few minutes. This can damage the printer. I cannot access some screws to take cover off of ink area, because lid is in the way. Push down on the cartridge to release it, and then pull it toward you out of its Thank you. going to take Tylenol or maybe a margarita!! Also, the HP SMART shows nice print options, but there is no COPY icon. There were 2 white wheels to the right but when they are manually turned, they just turn slowly and tightly; no clicking sounds or anything. Please turn off your device and unplug its Power cord. I dontknow what else to try, if ic nat make it work im going to have to buy another printer. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. harrisonferdinand Finding your Product Number. Warning: See your browser's documentation for specific instructions. I just bought this printer about 2 years ago. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. This is the first time I had a problem with the Canon printer since I purchased it over 7 years ago. Find many great new & used options and get the best deals for HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer at the best online prices at eBay! HP can identify most HP products and recommend possible solutions. The print carriage cannot move HP Officejet Pro 6978, First Time Here? Reconnect the Power cord back into the electrical outlet and then turn on the printer. Apr 21, 2020 by As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie Aug 18, 2022 by Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by Apr 10, 2020 by Ask the community. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. If the cartridge moves, unplug the printer and try to move the cartridge manually to the left and back into the middle if you can. This is used for the cartridge alignment process. please suggest. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. Try opening and closing the tray a few times until the tab gets into the slot if needed. Sep 21, 2018 by I'm kind of tired of these things being treated as disposable items. Remove the two-sided printing accessory (duplexer) from the back of the product. As recommended, I moved it physically into the middle and now it is working again. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. , Are you tired of dealing with error codes and loud printer noises when using your Epson EcoTank prin Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. I called HP and spoke to someone, she tried different things and couldnt make it work. Plug the machine back in and turn it on. Follow these steps to clear any jammed paper. Set the pace for success with rapid print, scan, and copy speeds. Reconnect the power cord to a wall outlet and to the printer. @couragedeleon. Flo Taylor, Dante LaVey i tried gto gently move the holder but no dice still stuck, May 18, 2022 by Javascript is disabled in this browser. Every day, over one million ink cartridges are thrown into landfills worldwide. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. Anything I can do to adjust this? I have the same issue with my pixma mg3220. To confirm your warranty status, go to HP Product Warranty Check. Along with this, it is also more reliable than modern inkjet printers. The Blue Tape is a specially made tape and expensive. It sounds like the cartridge is binding the carriage. {{#each this}} Evelyn Schneider, Where did you put the kitchen knife to nudge the cartridge? I hope this helps! Check for obstructions under and around the carriage. Dec 19, 2017 by Thanks! This page requires Javascript. Elaine Solomon, my hp 3700 series is new. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. canon pixma mx922, heidi.ondrasik Rotate the printer onto its side to gain access to its underside. Here are some easy and quick fixes you can try: Fix 1: Turn the printer off and let it cool down for 60 seconds. I really dont want to go buy a new all in one. Then leave it in the middle of the bar. Everything I have found so far wants me to slide the carriage over and check for paper. well I cant move the carriage at all. your area. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 1-855-969-6465 If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. @michael75575. Luckily, before I did too much damage I saw there was a small access to the cartridges directly above them in the printer frame. Print, Copy, Scan, Fax. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. If there are paper fragments that linger inside the printer, you can expect further jams to happen. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. Press down on the top of the latch, and then pull out the bottom of the latch to release it. The Virtual Agent is currently unavailable. Jammed paper can cause the carriage to stall. To thank me for my efforts to help you,please mark my post as an, First Time Here? The error message shows "Paper Jam. Try connecting the Printer to a different wall outlet directly. Run a test print. Even if it is not the same printer there maybe something like it with this one. Please wait for it to stop making noises before you proceed. Have you tried turning your printer off, then open the lid and turn the printer on? Instead, the print carriage is stuck to the right. Hope this helps someone! Fill the web-form. HP can identify most HP products and recommend possible solutions. How to make generic ink cartridges work on HP printer? @heidiondrasik. Dec 27, 2018 by YAY! Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. harrisonferdinand. @mikaellabrodeth. Hello Sue! Julie Ann Abrams I have the same issue with my HP Deskjet 2050 kindly assist!!! Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. Your email address will not be published. Fits most Epson models. After spending 3 hrs looking through the internet for suggestions (which I do every time I have to change cartridges, no matter the instructions that I jot down from the last time) , I ran across yours. And if the issue still persists, this could be a hardware issue. We apologize for this inconvenience and are addressing the issue. Detach the Power cord from the back of your Canon printer while the device is still on. Gently remove any jammed paper from the rollers, inside the product. Some of the symptoms that can tell if you have an ink cartridge stall on your HP printer include: Once this happens, the printer may produce a grinding noise as it tries to move the carriage. Wait until the Carriage stops and become silent before you proceed. Reconnect the power cord to the electrical outlet. My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? Gently remove any jammed paper from the duplexer. thanks, Jun 21, 2018 by You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. https://bchtechnologies.com/printer-repair-service Yes! HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. Monday to Friday, 8am to 5pm EST, 2303 S.E. I am having the same problem with hp photosmart c309a. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by Jul 22, 2020 by If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". @lizabeth207, Aug 8, 2020 by Please try again shortly. Examples of a cartridge access door Make sure the carriage is not obstructed by gently sliding the carriage side to side. Good fortunes on your journey to closure. Remove any obstructions. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". HP's Virtual Agent can help troubleshoot issues with your PC or printer. . Lydia Davis. . Copyright 2023 HP Development Company, L.P. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Vanita Khan, update I got it fixed.. i used a marker and applied force. I hope this helps! I have extra ink cartridges so would love to fix the printer and keep using until my ink drys up! 2nd: Look at the white circular gear on the left hand-side and rotating it clockwise until I heard it click once (checked the carriage - still wasnt budging) then kept rotating the gear more until I heard it click again and then wah-lah the cartridge carrier was released when I moved it to the left! How to fix a printer that prints blank pages? Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). I still don't get it but it worked. I have browsed the forums and done every troubleshooting step, so HP please don't suggest I turn it off and blah, blah, blah. Allow the printer to cool down for at least 15 seconds. Would appreciate any more information that might lead me to a fix. My lexmark 63 carriage is stuck & empty. Bits: S2 You have to set the printer to print a document. While checking why this is so I tried to remove the color cartridge and while doing so a plastic lever like with spring falls off. It will allow itself to be manually pulled to the right but not enough to even pull the 2nd cartridge out. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. the ink cartridges came with the new printer. Having it to support existing signout flows. Your session on HP Customer Support has timed out. How about leaking cartridge what is the solution.? CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here. Reach inside the product through the cartridge door, and then manually move the carriage. During a print job, the ink cartridge carriage stalls in the printer, and a Carriage Jam or E3 error displays on the printer control panel. wasted a lot of time trying to clear paper jam! Pushing the paper excessively into the printer, on the other hand, is the most common cause of a paper jam. Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. If your board has those two 506 Radar Road, Suite B, Inside that black piece there are grooves that help connect it to the rod so it has a surface to turn the gear around the rod. With the printer turned on, disconnect the power cord from the printer. Please wait while we gather your contact options. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. Press the Power button () to turn the product on again. Or I need to replace a new one?? Move the Carriage to the left side if its stuck on the right, and vice versa. While the ink lasts, the printer uses a Tri-Color cartridge. Open the carriage access door, clear any paper jam or obstruction and select OK ." {{#each this}} now it works! How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. Move it back and forth across the bar 3 or 4 times. Conduct a test print. -, Include keywords along with product name. HP recommends plugging the printer directly into a wall outlet. Rebecca Kaylor, Milly To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. Rhiza Maunes, martin clarke If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. Send the printer for repair! Open the carriage access door. that many users frequently encounter throughout the life of their device. I dont see a paper jam. I also tried this several times and it didn't work. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. If your printer works and can do self-cleaning, everything is normal except the page Works on both XL and non-XL cartridges! but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. Michael I had to buy a whole new printer and ink! If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to. BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Open. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. Use the following steps to clear a paper jam from the back of the product. Replace cracked or damaged drive gear that attached to PF drive rod.

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